Applereally does n’t likeits customers having the right to repair their own twist , and while Applefights it outin the US , it ’s being accused of sneakily trying to get around Australian legal philosophy . The Guardianhas obtained court documents that detail a sting operation by Australia ’s consumer watchdog that showed Apple wilfully misled customers about their rights .
https://gizmodo.com/apple-confirms-that-if-you-mess-with-your-home-button-i-1757330938
You might call up “ erroneousness 53 ” from such smash as “ Apple gets litigate ” and “ Apple being process . ” But if not , just know thatit was an error messagethat popped up inform user that their iOS gimmick had been bricked keep up wildcat repairs . At first , Applesaidit was in reality a security measures feature of speech , then itsaidthat it was a software program check that should have only occurred at the factory . The technical school giant has since supply a fix . But that has n’t hold back the lawsuits .
The case being bestow to lawcourt by the Australian Competition and Consumer Commission ( ACCC ) alleges that Apple ’s stave inform client that they were not eligible for a free hangout or successor if their equipment had been take to an wildcat mending outlet . Australian law break consumers the right to a free mending or substitution in the outcome that a product is “ wrong or of impossible timbre . ” Error 53 , according to Apple , was a mistake . A mistake that renders a very expensive piece of hardware useless .
The best part of this is Apple ’s alleged defence force . fit in to the court document obtained by The Guardian , the ACCC ’s sting operation call all of the prescribed Apple retailer in Australia and say the representatives that an iPhone ’s speakers had stop working after the screen was replaced by a third - company . From the documents :
In each call , Apple Australia represent to the ACCC phoner that no Apple entity … was ask to , or would , remedy the defective loudspeaker at no cost under the [ Australian consumer law ] if the cover of the iPhone had been replaced by someone other than Apple Australia or an Apple - authorize service provider .
Apple is n’t publicly responding to the charge but the court document show its lawyer believe this case is frivolous because “ hypothetical circumstances ” do n’t make up a breach . Apple maintains that a real client with a real result would have been told all about their right .
The ACCC also maintain that a substance on Apple ’s US web site mislead customers . It inform users who had received the warning notice that , “ if the cover or any other part on your iPhone oriPadwas replace somewhere else , ” they should “ touch Apple Support about price information for out - of - warranty fix . ” Apple disagrees that this was misleading because it was only referring to the company ’s own warranty .
Last June , a US court in Californiarejectedone Error 53 - related lawsuit , but aseparate suitin Seattle is on-going . The ACCC is seek “ pecuniary punishment , injunctions , declaration , compliance program orders , corrective notices , and costs . ” Court proceedings are schedule to begin in mid - December .
[ The Guardian ]
AppleaustraliaConsumer Tech
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